Terms and Conditions of Alternix


Welcome to Alternix.com ("we", "us", "our"). These Terms and Conditions ("Terms") govern your use of www.alternix.com ("Website") and your relationship with us. By using our Website, you agree to comply with and be bound by these Terms.

General Use

  • You must be at least 18 years of age to use this Website.
  • You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Website.
  • The content of the pages of this Website is for your general information and use only. It is subject to change without notice.

Products and Services

The products and services available on this Website are intended for personal, non-commercial use.

We take care to ensure that all details, descriptions, and prices of products appearing on the Website are accurate, but errors may occur. If we discover an error in the price of any products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

Orders and Payment

When you place an order, you will receive an acknowledgment e-mail confirming receipt of your order. This email will only be an acknowledgment and will not constitute acceptance of your order.

A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

Delivery of Goods

Damaged or Faulty Items

Please try not to receive or sign for an item that is visibly damaged.

Please note, should any product be received 'Dead on Arrival' (DOA) we request that you contact customer service immediately.

Damaged or faulty item claims will be processed within 5 working days of notification, as will shortfalls in the order. We will refund the Buyer the cost of returning the goods to us through the use of Royal Mail recorded delivery only. We will not be held responsible for goods that are lost in the post on their return. Damaged items received must be reported with 5 working days of delivery.

All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them. Returned goods that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.

All returns must be accompanied by a Returns Authorisation Form fully completed, including the Buyers Full Name and Address (This is the name appearing on the Invoice under 'INVOICE/DELIVERY ADDRESS') a daytime telephone number, the Invoice Number, and a brief description of the situation that needs to be resolved. A Returns Authorisation Form can be obtained by contacting customer service on our customer service email address under the About Us section above.

Missing or Lost Goods

If goods ordered are not received and deemed to be lost in transit or the shipment does not contain all the goods ordered, you should notify Vape Superstore within 14 days of placing your order for replacement goods to be sent. Alternix will investigate lost packages with its courier partner(s). No claim for lost goods can be accepted outside of this time limit.

Cancellation, Returns, and Refunds

You may cancel your order in accordance with your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You are entitled to a statutory cooling-off period of 14 days, during which you have the right to cancel your purchase for any reason.

Privacy and Data Protection

Your privacy is important to us. Any personal information you provide to us will be dealt with in line with our Privacy Policy, which forms part of these Terms.

SMS Marketing

By consenting to Alternix’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase. If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us here for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honouring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy here to determine how we collect and use your personal information.

Limitation of Liability

We will not be liable for any indirect or consequential loss, damage, or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us.

We shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Intellectual Property

All content included on the Website, such as text, graphics, logos, button icons, images, and software, is the property of Alternix.com or its content suppliers and protected by UK and international copyright laws.


For your complete safety and security we must advise you of the following:

Nicotine in its pure form, when taken in high enough doses can kill. It is classed as a poison. For your own safety and others around you, please read the following carefully and take all necessary precautions.

General guidance and advice:

  • Nicotine is highly toxic.
  • Nicotine is extremely addictive.
  • It causes a danger of serious damage to health
  • May cause harm to the unborn child - do not use if you are pregnant and/or breastfeeding.


  • Not to be used by anyone under the age of 18.
  • Not to be used by people who demonstrate sensitivity to Nicotine.
  • Not to be used by people with heart conditions/unstable heart conditions.
  • Not to be used by people with blood pressure problems.
  • Not to be used while pregnant or breastfeeding.

Changes to Terms

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the Website, and it is your responsibility to read the terms and conditions on each occasion you use the Website.

Governing Law

These Terms and any contract for the purchase of goods from this Website will be governed by English law. Any dispute arising under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the English courts.

Contact Us

If you have any questions about these Terms, please contact us at support@alternix.com.